Ethiopian White Opal Rough | Natural Fire Play Gemstone

Last updated: April 25, 2025

At Armonia Gems, we take pride in delivering exceptional handcrafted jewelry and certified gemstones. To ensure transparency and trust, we’ve outlined our cancellation, return, and refund policies below.

1. Order Cancellation

• Standard Orders:
  Orders may be cancelled within 24 hours of placement by contacting us at support@armoniagems.com with your order number.
• Custom or Personalized Items:
  Customized or made-to-order products cannot be cancelled once production has started, due to their unique nature.
• Late Cancellation Requests:
  If cancellation is requested after 24 hours but before dispatch, a cancellation fee of up to 10% may be applied.

2. Return Eligibility

We accept returns under the following conditions:

• The request is made within 7 days of delivery
• Item is unused, unworn, and in its original packaging with tags and certificates
• The item is not customized or engraved

Note: For hygiene and safety reasons, earrings cannot be returned unless damaged or incorrect.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or engraved jewelry
• Made-to-order or custom-designed pieces
• Products marked as “Final Sale”
• Items returned without original certificates (e.g., gemstone authentication)

4. Refund Process

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be processed within 7–10 business days
• Refunds are issued to the original payment method only
• Shipping charges (if any) are non-refundable unless the item was defective or incorrect

5. Damaged or Incorrect Items

If you receive an item that is damaged or not as ordered:

• Contact us within 48 hours of delivery at support@armoniagems.com
• Include photos of the product and packaging
• We will arrange a free replacement or full refund depending on the issue

6. Return Shipping

• Return shipping is free within India for eligible returns
• For international orders, the buyer is responsible for return shipping unless the item is faulty or incorrect

7. How to Request a Return

To initiate a return:

1. Email us at support@armoniagems.com with your order number and reason for return
2. Our team will respond within 24 hours with return instructions
3. Pack the item securely in its original box with all included documents
4. Ship using the provided return label (if applicable)
   

Questions?

For pricing-related queries or concerns, please reach out to:
Email: support@armoniagems.com